Returns & Exchanges
At Celestial Seasonings, we want you to be completely satisfied with your tea experience. If you are unhappy with your purchase, we accept returns of unopened items within 30 days of delivery to ensure the highest quality and safety standards.
Contact Support
Email our customer care team with your order number and the reason for your return to receive a Return Authorization (RA) number.
Pack Securely
Place the unopened tea boxes or accessories in their original packaging to prevent damage during transit.
Ship Items
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Refund
Once our quality control team inspects the returned items, we will process a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing