Frequently Asked Questions
Everything you need to know about your favorite teas and snacks.
What is the shelf life of your tea products?
Most of our teas are best enjoyed within two years of the 'Best By' date printed on the packaging to ensure maximum flavor and potency.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary based on the destination and are calculated at checkout.
Are your tea bags compostable?
We are committed to sustainability; our pillow-style tea bags are chlorine-free and compostable, as they do not contain strings, staples, or tags.
What is your return policy for food items?
Due to the nature of food products, we can only accept returns on unopened items within 30 days of purchase. If your order arrived damaged, please contact our support team immediately.
Are your products gluten-free and allergen-friendly?
The majority of our teas are naturally gluten-free. We clearly label any products containing common allergens like soy or tree nuts on the ingredient list.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress.